The Best WhatsApp CRM List
Since WhatsApp has become a preferred customer support application, many of us have faced a problem when moving from being a single manager to having a support team, using WhatsApp Business or WhatsApp web is not enough.
Those of us who work with teams of more than two people need a ticket management software, an “Inbox” where we can receive all the messages sent by users and manage them effectively. WhatsApp web is a good option if a single person attends a WhatsApp number, but if you need your team to manage user messages, you will soon discover that you will need a more powerful management software, a WhatsApp CRM.
To manage your support and customer team through WhatsApp, it’s best to have a CRM, it will provide you with these advantages:
- Better customer communication. A WhatsApp CRM allows companies to manage customer interactions and communications on a centralized platform, making it easier to track customer inquiries.
- Greater efficiency. By automating repetitive tasks and organizing customer data, companies can save time and increase their effectiveness.
- Improved customer satisfaction. A WhatsApp CRM enables companies to respond to customer inquiries more quickly, resulting in improved customer satisfaction.
- Improved data analysis. Most WhatsApp CRMs can collect and store customer and support team data, providing valuable information on customer behavior and preferences that can be used for data-driven decision making.
- Improved team collaboration. A WhatsApp CRM can help teams collaborate more effectively, improving communication and coordination.
- Personalized marketing: By collecting and storing data about your customers, you can have a deeper understanding of their needs and preferences, which can help you make better decisions in your marketing campaigns.
The best part of a WhatsApp CRM is that it helps companies improve their customer relationships and increase their efficiency, leading to better business outcomes.
In the current market, you will find hundreds of options, some more complex and others simpler, functionalities are diverse and prices can be very different, all this makes decision making difficult, so it’s important to find the one that best fits your actual needs.
The best WhatsApp CRMs in the market
Wati
| 📡 Supported channels: | |
| 💰 Monthly fee from: | $40 |
| 💵/👤 Average price per agent: | $8 |
| 😍 Best: | Integrations with many services API access Mobile app |
| 🤔 Improvable: | User interface Ease of use |
Walichat
| 📡 Supported channels: | WhatsApp, WhatsApp Business |
| 💰 Monthly fee from: | 39,90 € |
| 💵/👤 Average price per agent: | 13,98 € |
| 😍 Best: | Learning curve Business catalog and purchase orders Proprietary API access AI Responder (beta) |
| 🤔 Improvable: | Chatbots |
Whaticket
| 📡 Supported channels: | WhatsApp, (Facebook, Instagram beta) |
| 💰 Monthly fee from: | $40 |
| 💵/👤 Average price per agent: | $9.69 |
| 😍 Best: | Learning curve No WhatsApp API required Proprietary API access |
| 🤔 Improvable: | User interface Ease of use Chatbots |
Trengo
| 📡 Supported channels: | 50 communication channels, WhatsApp, Facebook, Telegram, Instagram, email, SMS… |
| 💰 Monthly fee from: | 135€ |
| 💵/👤 Average price per agent: | 27€ |
| 😍 Best: | Communication channels Mobile application User interface Chatbots |
| 🤔 Improvable: | Price |
CRM for WhatsApp Frequently Asked Questions
What is a CRM for WhatsApp?
A CRM for WhatsApp is software that allows companies to manage their interactions and communications with customers via WhatsApp in a centralized manner.
How does a CRM for WhatsApp help improve communication with customers?
A CRM for WhatsApp allows companies to centralize all their customer interactions on a single platform, making it easier to track inquiries and improve support team workflows.
What are the advantages of a CRM for WhatsApp in terms of efficiency?
By automating repetitive tasks and organizing customer data, businesses can save time and increase efficiency. A CRM for WhatsApp allows businesses to respond more quickly to customer inquiries, which can improve customer satisfaction.
How does a CRM for WhatsApp affect data-driven decision making?
A CRM for WhatsApp can collect and store customer data, providing businesses with valuable insights into customer behavior and preferences, which can be used to make data-driven decisions.
How does a CRM for WhatsApp improve team collaboration?
A CRM for WhatsApp can help teams collaborate more effectively, improving communication and coordination.
What kind of information can a CRM for WhatsApp collect?
A CRM for WhatsApp can collect information such as customer conversation history, customer preferences, support requests and other business-relevant data.
Is it safe to use a CRM for WhatsApp?
It depends on the particular CRM. It is important to choose a reliable and privacy-friendly CRM that has adequate security measures.
Do I need to have a WhatsApp Business account to use a CRM for WhatsApp?
It depends on the chosen solution. There are services on the market that simply use a WhatsApp Business account to work, they are similar to WhatsApp Web. On the other hand, the most powerful CRMs use directly the WhatsApp API service, so it is not necessary to have an active WhatsApp Business account.
What kind of companies can benefit from a CRM for WhatsApp?
Any company that wants to improve its communication with customers and increase its efficiency in support and marketing management can benefit from a CRM for WhatsApp. This includes service companies, e-commerce, banking, insurance, among others.