FAQ
Want to learn more?
Check out our FAQs — or even better, don’t waste time searching for the right answer. Just ask Joinchat’s AI directly.
What is Joinchat?
Joinchat is the most installed free WordPress plugin that lets your website visitors contact you through WhatsApp.
The plugin adds a floating button at the bottom of your site so users can message you if they have questions, need help, or feel lost while browsing.
You can get the free version here:
What is Joinchat Premium?
It is an annual subscription plugin with several pricing plans, available on the Join.chat website. It is designed to:
- The floating button doesn’t just work as a shortcut. It can also qualify potential leads by sparking the visitor’s curiosity and initial interest, helping them become aware of the product or service’s value proposition and encouraging them to learn more.
- Segment user access to your WhatsApp channel, which is ideal for businesses that receive too many repetitive questions through this and other direct contact channels.
- Create Chat Funnels, also known as conversational forms.
- In its Joinchat Premium+ version, it also lets you:
- Capture lead data.
- Send that data to other apps, such as CRMs, ERPs, Zapier, and more, through webhooks.
- Integrate the information with Ads campaigns.
You can check the available plans here:
What is Joinchat AI?
It is a monthly subscription plugin/SaaS that includes an artificial intelligence service. It is designed to:
- Create AI conversational agents, ideal for businesses that receive a high volume of repetitive questions, both during business hours and outside of them.
- Work as a semi-autonomous service that assists the support team and can resolve up to 80% of inquiries.
- Generate detailed reports of every conversation.
You can check the available plans here:
Why use Joinchat?
Because your visitors already use WhatsApp, Facebook Messenger, Telegram, and other messaging apps every day.
Traditional forms or live chats often don’t work well because they force users to communicate through an unfamiliar interface. And once they leave your website, the conversation is usually lost.
With Joinchat, users contact you from an app they already know and use. This creates a direct, personal, and familiar channel between your business and the visitor.
From that channel, they can write messages, send voice notes, share photos, send documents, or even continue the conversation later.
Three reasons to use Joinchat:
- WhatsApp and Messenger are channels that practically everyone knows how to use.
- You can install, activate, and set up Joinchat for free in less than 5 minutes.
- Joinchat is present on more than 0 websites across 176 countries.
Source:
BuiltWith
Can I see a demo?
You can see Joinchat working on our own website:
You can also see it on many of the websites that already use it.
To test the settings panel without installing it on your own WordPress site, you can use this demo:
Do I have to renew my license?
Yes. Joinchat Premium licenses renew automatically every year, and Joinchat AI licenses renew every month, so you always have continuous access to updates, support, and downloads.
You can also disable automatic renewal from your account and manage the renewal manually.
Where can I download my purchase?
You can download Joinchat from your customer account:
Do you offer refunds?
Yes. We offer a 14-day money-back guarantee from the date of purchase.
Before requesting a refund, we recommend reading the conditions and exceptions in our refund policy:
Any other questions?
If you have any further questions, please direct them to Sofia, our AI assistant, so you can try out our best plugin, Joinchat AI.