The Support Agent Add-On allows you to add multiple WhatsApp accounts, defining the personal details of each agent’s profile, as well as their working hours. This way customers can choose who they want to talk to.
👉 Key Benefits
- ✔︎ Add support agents, set their name, phone number, photo and title.
- ✔︎ Defines work schedules, allows for different time slots.
- ✔︎ Shows when an agent is active.
- ✔︎ Shows when the agent is absent and the time remaining for him to return.
- ✔︎ Hide “Powered by Join.chat” in your widget.
Do you have a support or sales team? Display each agent’s account with their photo, name and job title and help your users get to the right person.
Configure each agent’s availability by day and multiple time slots. Control time usage to show real agent status even if your customers are in different parts of the world. If the agents are out of hours, it will show how much time is left for them to be operational. In addition, you can choose that the user can write you a message even if he is absent, so that he does not miss any opportunity.