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Support Agents

Configure your support team and define their customer service hours.

The Support Agent Add-On allows you to add multiple WhatsApp accounts, defining the personal details of each agent’s profile, as well as their working hours. This way customers can choose who they want to talk to.

👉 Key Benefits

  • ✔︎ Add support agents, set their name, phone number, photo and title.
  • ✔︎ Defines work schedules, allows for different time slots.
  • ✔︎ Shows when an agent is active.
  • ✔︎ Shows when the agent is absent and the time remaining for him to return.
  • ✔︎ Hide “Powered by Join.chat” in your widget.

Do you have a support or sales team? Display each agent’s account with their photo, name and job title and help your users get to the right person.

Configure each agent’s availability by day and multiple time slots. Control time usage to show real agent status even if your customers are in different parts of the world. If the agents are out of hours, it will show how much time is left for them to be operational. In addition, you can choose that the user can write you a message even if he is absent, so that he does not miss any opportunity.

4.8/5
From
14
We are carrying out maintenance tasks
Sorry for the inconvenience 😅
If you don't like it, we'll give you your money back
We're excited to have you experience our add-ons. Over the the next 14 days, if isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked.

3.1.1 / 2020-11-27

  • [+] Smooth transitions

3.1.0 / 2020-11-18

3.0.3 / 2020-08-12

  • [*] Fixed WordPress 5.5 admin styles

3.0.2 / 2020-07-24

  • [*] Fix agents migration from 2.1 versions

3.0.1 / 2020-07-24

  • [*] Fix agents selection on WooCommerce product page

3.0.0 / 2020-07-22

  • [+] Select agents by post, page, product, etc.
  • [+] Allow show agents in random order to prevent first agents from being the most contacted
  • [+] If only one agent and no CTA open WhatsApp directly
  • [+] Agents settings are saved at their own option and add-on can be deactivated and reactivated without losing configuration
  • [*] Fix don’t save phone when int-tel-input is disabled

2.1.1 / 2020-07-06

  • [+] Better thumbnail support

2.1.0 / 2020-05-19

  • [+] Allowed WhatsApp logo in Chat Window header

2.0.0 / 2020-05-01

  • [+] Rebrand Join.chat
  • [+] Enable/disable agents
  • [+] Keep schedule when turning off a day
  • [+] Random Phone add-on compatible
  • [+] WordPress core updates compatible

1.0.0 / 2020-01-29

  • [+] First version

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This button is on +300k websites
😎🤓🧐 With Support Agents your customers can choose the profile to contact. Even personalize who they appear at page level.