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Support Agents

Set up your support team and define their customer service hours.

Joinchat complemento de agentes de soporte

Create as many agents as you want

Adjust the way your team is displayed. You can make them come out randomly, hide them when they are away from work, even disable them if they have gone on vacation.

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Display each agent’s account with their photo, name and job title

Manage all details

You can define for each agent their WhatsApp number, name, department and photo. You also have a very complete and simple schedule configurator, where you can even define several time slots per day.

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Configure each agent’s availability by day and multiple time slots.

Each agent in his exact place

There are times when you need to assign an agent to a section of the website. From each page or entry you can activate or deactivate the agents that will be visible in it.

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joinchat support agents page level
joinchat qr agents
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QR Codes

Display QR codes on desktop devices so your users can easily access WhatsApp from their mobiles. Each support agent has their own QR, generated with their WhatsApp contact number and the conversation start message, even with dynamic variables.

The dynamic view, with the possibility to minimize the tabs of each agent and drag and drop, as well as the visual aids will make managing your team very easy.

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Joinchat offers an optimal contact solution for your users

Companies around the world are using it successfully, and there are more of us every day.
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Documentation

To ensure that you get the most out of all the features of our plugin, we have prepared a detailed technical documentation where you will find guides, tips and answers to the most frequently asked questions.

Explore β†’

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❝ Joinchat gave us a huge boost in our objectives and the best thing is that the result was almost instantaneous. ❞
Juan Pablo Alvarez
Business Sales, Las Balsas

See the rest of the features

All included in Joinchat Premium
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πŸ˜ŽπŸ€“πŸ§ With Support Agents your customers can choose the profile to contact. Even personalize who they appear at page level.