CUSTOMER STORY

Frutosamore increases macramé sales and offers direct support to customers

With Sara Moreno,
 Founder and textile artist.
Customer satisfaction
0 %
+ Contacts gained
0 %
Increase in profit
0 %
fruto samore logo
Company
Headquarters
Madrid
Industry
Textile

Frutosamore is an online store that specializes in the sale of accessories and materials for the creation of modern macramé items and crafts through nudotherapy. The website offers a wide variety of products, including yarns, ropes, accessories, tools, kits and specialized courses through the Macramedia platform.

In addition to selling materials, it also offers macramé tutorials and patterns to help entrepreneurs relax and create their own decorative projects. These tutorials range from beginner projects to more advanced projects for those artists who have more experience with macramé knotting.

Frutosamore.com is known for its focus on the quality of its products and the satisfaction of its weavers. The company ensures that all their supplies are of high quality and offers excellent service to help their customers with everything they need.

Her opinion about Joinchat

“We are able to serve and respond to 100% of our customers. We managed to pass almost 50% of Qualified Leads to Deals”.

Sara Moreno, Founder and textile artist

Target

From the moment we started offering service we wanted to have contact with potential clients who need a personalized treatment. It is also an immediate assistance through WhatsApp.

Solution

We use it as a tool for direct support and contact with potential customers, qualifying in real time and streamlining sales and recruitment processes. For the future, the idea is to configure the plugin for a better segmentation of visitors based on their tastes and preferences.

The key

It improves qualification processes and gives potential customers the feeling that there are people attending them directly. Currently approximately 70% of people or potential Leads contact us by direct means such as chat or telephone.

Try Joinchat today

You can start with the totally free version, and if you need premium features you have it from only 8€ /month

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