Documentation for Random Phone Add-on

Content

System requirements

To get the best experience with the latest Random Phone update available, we suggest the following:

  • PHP version: 5.3 or higher.
  • Compatible with WordPress version 3.0.1 or higher.
  • Tested up to version: 5.4.1
  • Join.chat WP Plugin updated to the latest version.

This documentation assumes that you have already installed WordPress and Join.chat WP Plugin.


Installing Random Phone

Thank you for purchasing our Add-on Pro. This document will guide you through the entire process of installing and activating Random Phone on your WordPress site.

Note: Randon Phone is an extension of Join.chat WP Plugin, so you must have the plugin installed. If you have not installed it yet, download it for free from this link.

  1. After purchasing Random Phone, visit https://my.join.chat
  2. Log in with the details you received in the email after purchase.
  3. Once you have logged in, in the left side menu, go to the Downloads section and download the .zip file to your desktop.
  4. Go to the WordPress control panel and click on Plugins > Add New. Choose the zip file you just downloaded. Click install, then activate.


Configure Random Phone

With Random Phone you can add as many phone numbers as you want, there is no limit. Every time a user of your website clicks on the start chat button, they will be randomly referred to one of the different numbers you have configured, distributing support requests evenly across all WhatsApp numbers.

Note: Random Phone is not a solution for the creation of Support Agents, to which you can add a profile photo and opening hours. If you’re looking for that functionality, check out our Support Agents Add-on.

At a general level

  1. To add new phone numbers, go to the WordPress control panel and click Settings > Join.chat
  2. In the section for entering the WhatsApp hotline, there is a blue button with a (+)
  3. Click, add and configure the different phones in the normal way, you can select different country codes.
  4. To delete a phone number, leave the field blank and save the settings.

At the Page level

  1. To add new phone numbers to a specific page or entry, go to that page and edit it.
  2. On the right side you will find the Join.chat Metabox where you can customize the Phones, as well as the Call to Action, Message, and Join.chat display options for this particular page.
  3. Click, add and configure the different phones in the normal way, you can select different country codes.
  4. To delete a phone number, leave the field blank and save the settings.
  5. Finally click on Update.