Our Add-on Chatbot (Svachat) is designed to answer your customers’ recurring questions (FAQ’S) by creating a chatbot that interacts with the user and decides based on the user’s queries. For complex questions the chatbot refers the user to a real agent on WhatsApp or directs their access in another way.
🎯 Key Benefits
- ✔︎ Automate around 70% of your customers’ queries. Prevent your agents from wasting time (and money) with chats that could be solved by a bot.
- ✔︎ 24/7 support.
- ✔︎ Create your chatbot without the need to know how to program.
- ✔︎ Estimated time to create a chatbot 5-10 min.
How much time does your support or sales team waste? Many of the users who access your WhatsApp channel have recurring questions and queries, other times they are simply confused. These interactions result in many lost hours. With the Svachat Virtual Assistant you can answer many questions that do not require a real agent, in a simple way, as if you were creating a list of frequently asked questions (FAQs). You will save a lot of money and your customers will be more satisfied with the attention received, since a bot works every day of the year, at any time.
🚧 Notice: The price of this Add-on only includes the integration of Svachat with Join.chat. A subscription to the Svachat service is required for the creation of the virtual assistant and its operation. All technical support for the assistant will be provided by Svachat.